The purpose of a job description is to make sure that both the individual and the company are clear about the role, responsibilities and tasks the post-holder is expected to carry out and how the post-holder contributes to the aims and objectives of Neal’s Yard Remedies.However, we operate in a rapidly changing and highly competitive environment, so it is important that job descriptions are flexible, to enable the company to respond quickly to changes and to accommodate the development of the individual. Job descriptions will be reviewed at least once a year as part of the appraisal process.In addition, they will be reviewed prior to recruiting.Job descriptions will be supported by objectives that are specific to the individual and set out the targets, goals and improvements to be achieved in a set time period.
CONTEXT
Retail Operations Assistant, London Office, Covent Garden
Report to: Retail Director
OVERALL JOB PURPOSE
An operational based role, so a love of computers and solving analytical problems are a must!This role will often be the first point of contact with the stores on a variety of topics from customer enquiries to co-ordination of in store activity, to helping with stock issues, from automatic replenishment to cycle counts. Your prompt response and ability to help solve these issues will be vital to the stores and the team overall. You will need to assist the Retail Director with general administration and co-ordination of several projects and you will be expected to get involved within the Operations of the company. This is a critical role in communication across the organisation and will involve contact with suppliers and contractors that we use.
The ability to maintain the systems accurately is critical to the business. Ensuring they hold the correct information and are operating effectively ensures that the team functions as one.
KEY RESPONSIBILITIES
Preparation and collation of reports.
Assist managers with investigation of concerns and issues and bring any concerns to the attention of the responsible manager.
In discussion with the Retail Director and sales analyst, oversee the planning, training and organisation of stock takes within stores.
Maintenance and monitoring of store systems e.g. Closing of transfers and orders
Authorisation of store returns to warehouse.
Adding new items to/maintenance of Retail Item Master.
Adding new items to/maintenance of Vendor Master.
Adding/changing prices on Retail Price Profile.
Assist in setting stores Min/Max levels and up loading changes, as agreed with Retail operations manager.
Provide secretarial and administrative support to the Retail Director and Stores. Dealing with correspondence, organising travel itineraries, coordinating diaries, organizing training and management meetings and producing PowerPoint presentations.
IT support for stores- downloading files, clearing crashed jobs on system, moving items along job queue, changing order status codes.
Plan the Retail calendar of events accurately and using due diligence where necessary.
Assist in the payrol report collation from store managers
To be able to visits the shops where necessary
KEY CRITERIA
Experience within a retail environment.
Able to demonstrate good organisational skills and experience of accountability of time planning and working to deadlines, either individually or within a team.
The confidence to work under own initiative, yet take direction well.
Be able to demonstrate a calmness and practicality under pressure.
Be competent at using computerised equipment such as cash tills and computers, combined with good mental arithmetic skills.
Knowledge of Word and Excel desirable. Excel skills are a vital part of the role to support the Department in processing and assimilating statistical reports.
Pro-active and solution driven.
Be flexible to working within trading hours of London Office.
ADDITIONAL DUTIES
·Organise travel plans for retail department and managers as and when required.
·Support in the organisation of all retail meetings and conferences.
·Support in generating weekly retail focus and communications to stores as and when required.
Continuous Improvement and Self Development
·To seek ways of improving how your own job is done and look for opportunities to do things more effectively.This includes learning from mistakes.
·To make suggestions to your manager or supervisor about improvements that will affect other people or departments.
·To find out more about possible solutions to problems you face in doing your job.
·To help other people and departments improve their performance.
·To develop your own skills and improve your own performance through seeking opportunities to learn.
Health & Safety
·To take reasonable care for your own health and safety and of other people affected by your actions.
·To comply with NYR’s Health and Safety procedures e.g. first aid, fire, COSHH, manual handling, etc.
·To report health and safety risks and hazards to your manager, supervisor or local Health & Safety Representative.
·To cooperate with your manager, supervisor or local Health & Safety Representative when risk assessments are being conducted and to implement any changes made as a result of risk assessments.
