The purpose of a job description is to make sure that both the individual and the company are clear about the role, responsibilities and tasks the post-holder is expected to carry out and how the post-holder contributes to the aims and objectives of Neal’s Yard Remedies.However, we operate in a rapidly changing and highly competitive environment, so it is important that job descriptions are flexible, to enable the company to respond quickly to changes and to accommodate the development of the individual.Job descriptions will be reviewed at least once a year as part of the appraisal process.In addition, they will be reviewed prior to recruiting.Job descriptions will be supported by objectives that are specific to the individual and set out the targets, goals and improvements to be achieved in a set time period.
CONTEXT
The Key Account Representative works within the Key Accounts sales team, which is part of the Wholesale business. This is a field based role with the focus on key London accounts but travel to other greater london accounts will be required. The Key Account Representative reports directly to the National Key Accounts Manager.
OVERALL JOB PURPOSE
The purpose of this role is to provide a high level of support to the National Key Account Manager to assist the smooth and effective running of the trade department. The purpose of this role is to maximise the sales of Neal’s Yard products within key accounts. The key objective is to sell and merchandise whilst offering first class customer service and shop floor training. This is an important post, you will have empathy with NYR’s philosophy and values, excellent organisational ability.
KEY RESPONSIBILITIES
·Developing and maintaining relationships with existing customers through regular visits and selling support.
·Increasing sales with existing customers.
·Assist in the implementing of in store merchandising.
·Promote Neal’s Yard Remedies products to customers in store.
·Update and educate account customers on key products through shop floor training sessions.
·Staffing trade exhibitions, in-store demonstrations and promotional events.
·Use your relationships at store level to gain feedback on current industry activity and trends.
·Recording sales, order information and time sheets for Key Account Manager.
HEALTH AND SAFETY
·To be a role model for maintaining and improving NYR as a safe and healthy place to work and raising awareness of health and safety issues throughout NYR.
·To take reasonable care for your own health and safety and of other people affected by your actions.
·Need to comply with health and safety regulations within relevant department stores.
SPECIAL CHARACTERISTICS
1.The ability to work alone and as part of a team.
2.Highly flexible, adaptable and ability to use initiative.
3.A strong sales background within retail with the ability and desire to sell.
4.Excellent communication and interpersonal skills
5.Keen interest in natural products and at least some basic personal knowledge in key areas such as aromatherapy
6.Willingness to perform promotional and hands-on treatments.
7.Friendly, courteous and professional manner and appearance.
8.A creative thinker, able to plan and action local events and promotions
This post is for a full time permanent contract working 35 hours per week, 10am – 6pm Tuesday to Saturday.
Due to the nature of this role, there will be occasions where it is necessary to work evenings or weekends.
